Company Policy

COMPANY POLICIES AND PROCEDURES

Company policies and procedures that encompass all stakeholders involved with Nurture Domestics, including applicants, and clients. These policies and procedures are designed to foster a fair, transparent, and respectful environment for all stakeholders involved with Nurture Domestics.

Disclaimer

Nurture Domestics acts as a facilitator connecting clients with domestic workers. While we thoroughly vet and verify all staff through background checks, Nurture Domestics will not be held responsible for any loss, damage, or misconduct that may occur during the course of service.

It is the responsibility of both the client and the service provider to ensure clear communication and mutually agreed-upon terms. By using our services, you agree to these terms and acknowledge that Nurture Domestics cannot be held liable for any disputes or incidents arising from the client-staff relationship.

We encourage clients to take the necessary precautions and maintain open communication with service providers for a smooth working relationship.

1. Recruitment and Selection Policy

Nurture Domestics is committed to recruiting qualified and skilled domestic staff members who align with our values of trust, security, and harmony.
Our recruitment process includes thorough background checks, reference verification, and personal interviews to ensure the suitability of candidates.
We strive to maintain a diverse and inclusive pool of candidates and provide equal employment opportunities to all applicants.

2. Client Engagement Policy

Nurture Domestics values our clients’ trust and strives to provide exceptional service in matching them with suitable domestic staff members.
We prioritize transparency and open communication with our clients to understand their needs and preferences accurately.
Client satisfaction is our top priority, and we are committed to addressing any concerns or issues promptly and effectively.

3. Domestic Staff Representation Policy

We promote fair and equitable employment practices and advocate for competitive compensation and benefits for domestic staff members.

4. Code of Conduct

All stakeholders, including applicants, clients, and domestic staff members, are expected to adhere to Nurture Domestics’ code of conduct.
This code includes principles of professionalism, integrity, respect for privacy, confidentiality, and non-discrimination.
Any violations of the code of conduct may result in disciplinary action, termination of services, or termination of the agency agreement.

5. Fee Structure and Negotiation Policy

Nurture Domestics charges a commitment fee and admin fee from both applicants seeking recommendation opportunities through our agency and clients seeking the services. These fees are non-refundable and cover administrative expenses, including background checks and processing.
Clients may be required to pay additional fees for services such as childcare, especially if there are multiple children involved. The fee structure is negotiable between the client and the domestic staff member, but subject to change based on workload and responsibilities.
Nurture Domestics reserves the right to intervene in fee negotiations or adjust fees if necessary to ensure fair compensation for domestic staff members.

6. Grievance Procedure

Nurture Domestics has established a comprehensive grievance procedure to address any concerns or complaints raised by applicants, clients, or domestic staff members.
All stakeholders are encouraged to raise grievances through the appropriate channels, such as our HR department or management team.
Grievances will be handled promptly, impartially, and confidentially, with the goal of reaching a satisfactory resolution for all parties involved.

7. Termination Policy

Nurture Domestics reserves the right to terminate the agency agreement or employment of any stakeholder for cause, including but not limited to misconduct, poor performance, or violation of company policies.
Termination will be conducted in accordance with the terms outlined in the agency agreement or employment contract, including notice periods and any applicable legal requirements.
Any outstanding obligations, including fees or compensation, must be settled promptly upon termination.

8. Compliance Policy

Nurture Domestics is committed to compliance with all applicable laws, regulations, and industry standards governing our operations and services.
Non-compliance may result in disciplinary action, termination of services, or legal consequences as appropriate.
We expect all stakeholders to familiarize themselves with relevant laws and regulations and adhere to them in the course of their interactions with Nurture Domestics.

9. Confidentiality and Privacy Policy

Nurture Domestics respects the confidentiality and privacy of all stakeholders’ information and data.
We maintain strict confidentiality and security measures to protect sensitive information from unauthorized access, use, or disclosure.
Any breach of confidentiality or privacy will be treated seriously and may result in disciplinary action, termination of services, or legal consequences as appropriate.

10. Dispute Resolution

Nurture Domestics encourages the resolution of disputes through negotiation, mediation, or arbitration in good faith.
We provide support and guidance to all stakeholders involved in resolving disputes and aim to reach a fair and satisfactory resolution for all parties.
Disputes that cannot be resolved amicably may be escalated to formal dispute resolution processes as necessary.

11. Amendments

Nurture Domestics reserves the right to amend these policies and procedures at any time to reflect changes in our operations, legal requirements, or industry standards.
Any amendments will be communicated to all stakeholders in a timely and transparent manner.

12. Acknowledgment

By engaging with Nurture Domestics as an applicant, client, or domestic staff member, you acknowledge that you have read, understood, and agreed to comply with these policies and procedures.

Disclaimer

We encourage clients to take the necessary precautions and maintain open communication with service providers for a smooth working relationship.